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15-Day Money Back Guarantee* If for any reason your purchase does not fulfill your needs, you can return it within 15 days from receipt of the product. Simply call 979-693-6592 for a Return Authorization. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Provided that your purchase is repacked in original packing and is packed according to factory standards and without excess wear, there will be no restocking fee charged on your return. Items not available for return or refund. Vacuum bags, filters, belts, software, thread, cutting mats, digital cutter blades and mats are not returnable if package has been opened. Vacuums that have been opened can be exchanged only for another vacuum of equal value and can not be returned for refund or store credit.